As the colder months roll in, scam activity is rising fast and many of these attempts are specifically targeting TV Licensing customers. At OpenSight, we’re committed to keeping our community safe, informed and empowered, especially when it comes to protecting personal information.
To support this, we’re amplifying TV Licensing’s STOP, CHECK, ASK campaign. It’s a simple, practical framework that helps you pause, think and avoid falling into the traps of increasingly convincing scams.
Why we’re sharing this:
Throughout 2025, scammers have stepped up their game. With emails, texts and calls all pretending to be from TV Licensing, many of them so polished that people don’t realise they’re fraudulent until it’s too late.
As a charity supporting people with sight loss, we know that clarity and accessibility are essential. That’s why we want to make sure our community understands the warning signs, the checks to make and how to stay safe.
STOP, CHECK, ASK: How to stay protected
STOP
If you get a message promising money, demanding urgent payment or telling you something is wrong with your licence, pause. Scammers rely on panic and pressure, don’t give them either.
CHECK
Look for spelling mistakes, odd wording, or anything that feels off. Fraudsters often get details wrong.
Make sure the licence number matches yours, you can confirm safely by signing in at tvl.co.uk/yourlicence.
Also check the sender’s real email address by tapping on it; spoofed emails are common.
ASK
If something doesn’t feel right, don’t deal with it alone. Ask a friend, family member, or trusted adviser.
Or speak to TV Licensing directly on 0300 303 9695.
FAQs: What you should do if something goes wrong
Entered your details on a suspicious site?
Report it to Action Fraud on 0300 123 2040 and contact your bank straight away if financial info was shared.
Want to report a scam email?
Forward it to [email protected] for investigation.
Received a scam text?
Send a screenshot to [email protected].
How OpenSight is supporting this campaign:
- Sharing STOP, CHECK, ASK across our channels
We’ll be promoting TV Licensing’s campaign content on our social media and newsletters. We encourage you to share posts or pass the message along to people who may be more vulnerable to scams.
- Raising awareness of misleading websites
Websites like mylicenceassistant.co.uk charge for TV Licensing services that are free on the official site. These pages are not official and don’t represent TV Licensing.
Always use tvlicensing.co.uk for anything relating to your licence.
- Linking to the official anti-scam information page
For more detail on spotting, avoiding, and reporting scams, we encourage you to use the official guidance page: https://www.tvlicensing.co.uk/faqs/FAQ288
If you want more detail directly from TV Licensing, their communications team can be reached at [email protected], and the official website is tvlicensing.co.uk.
