Free Directory

1st June 2026
Older lady on the phone

If you are unable to read a telephone directory because of your sight loss you are able to use a free directory inquiries service. 

How to use

If you are unable to read or hold a telephone directory because of your sight loss or other disability, you can make use of a free directory enquiries service. You can use this service whether or not BT is your telephone company. 

Once you have successfully signed up for the service, all you do is dial 195 and you can speak to an operator who will find the number you require. If you ask to be connected to the number you require, you will then be charged for the call you make according to the call package that you have with your provider. 

 

How to register

 You need to fill out a simple application for by calling the number below to ask for your form. As well as filling out details about yourself, you will also need someone like a doctor, nurse, or other medical practitioner who knows you to countersign the form before you send it off. 

0800 587 0195

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